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Resolved! Solved

Original topic:

Streaming Apps stopped working after February Update

(Topic created on: 02-22-2022 04:44 AM)
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Charleston
Active Level 6
Options
Galaxy S
Anyone here who recently updated their software and now having issues watching on Netflix?

Whenever I try to play a movie or series, I'm stuck in the loading screen.

I'm using S21 Utra

UPDATE: Fix now available. Update your software.
37 Comments
Solution
RavaDaw
Active Level 4
Galaxy S
Already fixed there is a new updateScreenshot_20220219-161734_Software update.jpg
Members_2HTJ1pN
Beginner Level 5
Galaxy S

There isn't any update that I can see. I got the same phone as you

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Galaxy S

Where do I get the fix?no updates avail when I check.

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Galaxy S

Samsung HELP....I have a new S21 Ultra now is usrless

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Username3
Beginner Level 2
Galaxy S

I just started having this problem with the update on 07/29/2022. I have an xcover pro and was able to watch Netflix up until that update. I also noticed I can no longer see video or hear audio in HBO Max. Can still see the captions though, which is odd. This is very frustrating. Not sure if it's truly a device issue or if netflix and HBO just haven't kept up. Either way, I'm considering unsubscribing from both. 

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Archer13
Beginner Level 2
Galaxy S

Replying to the above, I had this issue with an update to my XCoverPro on September 2. Netflix doesn't open at all, Disney+ opens but shows errors when trying to play anything, HBO Max plays but no video shows as you described. The only service rhat works is Prime Video.

This was clearly caused by the Samsung update. Based on the title of this post it happened before with the S21 in February and the solution was a new update from Samsung. I hope someone is working on fixing this.

yanosmanos
Beginner Level 3
Galaxy S

Both my wife and I have the same (XCover Pro) and are experiencing the same issue and it began after the most recent update.  Extremely frustrating that this occurred right before our vacation.  

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champsks
Beginner Level 2
Galaxy S

I Am Also Facing The Same Issue In My Samsung A31 After Update. Please Help Soon.

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