Original topic:

Tap and pay not working

(Topic created on: 03-23-2024 05:50 PM)
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Brumont
Beginner Level 2
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Galaxy S
I have had my Galaxy S23+ for just under a year. Tap and Pay had been working fine until it suddenly wasn't.

I have tried uninstalling and reinstalling the wallet app (google wallet), tried shifting to use my bank app for tapping (CBA) and it still didn't work. Now I have started using S-Wallet but the issue persists. 

Any tips?

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3 Comments
Galaxy S
Possible stupid question, but have you checked that NFC is turned on?

Also you could try using the diagnostic tool in the Samsung Members app to see if there's a problem with the NFC module.
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Brumont
Beginner Level 2
Galaxy S
Yeah I have checked the NFC and have run the diagnostics. All working fine
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DaRkHeArTz
Beginner Level 2
Galaxy S

Have you checked Galaxy Store to see if 'Samsung Pay Framework' needs updating or has it been disabled or put into auto Deep Sleep by the 'DeviceCare' app or set as Restricted under battery in APP Info.

Screenshot_20240325_170057_Device care.jpg

Screenshot_20240325_170146_Device care.jpg

Screenshot_20240325_162440_Settings.jpg

You said you were using Google Wallet, has Google Services & G-Wallet got all required permissions enabled.

Have you checked if the application you use for payments is set as Default.

Screenshot_20240325_162210_Settings.jpg

Screenshot_20240325_162233_Settings.jpg

Screenshot_20240325_162353_Settings.jpg

I had similar issues after I Restored my Apps as, I accidentally did a complete Factory Reset after messing around with launching APP Activities, my issue ended up being my attached card, had to remove and re-add it, on that note have you had the Card replaced i.e. is it the same card from when you added it originally or has it been replaced because it expired maybe, when you add a card it also adds a different Card Number from the one printed on the card.

This would only change if the card was reissued because it was reported Lost/Stolen

Screenshot_20240325_165112_Samsung Wallet.jpg

Screenshot_20240325_165153_Samsung Wallet.jpg

Not sure if it's relevant to 'Tap & Pay' but is 'Nearby Device Scanning' Enabled in 

Settings>Connections>More Connection Settings

Screenshot_20240325_170658_Settings.jpg