Trade up app not working

[Ttjjul]

Hey everyone, is anyone else having issues with the trade up app? I am wanting to trade in my galaxy watch 3 but when I open the app it does not let me choose any options to choose the model of the watch 

[SamsungClaudette]

Hello @Ttjjul

I am sorry that you are having this issue.
I would really like to look into this for you.
If you could send an email through to members.au@samsung.com with the below details, I will have this issue escalated for you.

Customer name:

Email:

Trade ID/Care+ ID:

Customer complaint:

SO/Order Number:

Purchase location:

Kind regards,
SamsungClaudette

[RozieTK]

If we could get a trade ID we would not be having this conversation. I cannot even enter my address to get to that point. the App is completely useless. Why isn't there a website option for something designed so poorly? 

[SamsungClaudette]

Hey @

I am sorry to hear that you are having this issue. I have escalated your issue and the team has gotten back to me and advised me to tell you that the below steps might be causing the issue.

1. Open setting and search for “Reset”
2. Choose “Reset Accessibility setting”
3. Reset the Accessibility setting.

After resetting, you can go back to the Trade up app and complete the steps and you should be able to choose the correct address.

I hope this solves your issue. Please let me know if you have any further questions.

Kind Regards,
SamsungClaudette

[Flo193]

Worked for me, thank you for your help 😄 

[avimeso]

It's a horrible app. I had to do my phone like 10 times through the app. Painful experience purchasing a new phone between the app and Samsung website throwing 500 internal server errors.

[Arrgghhh]

Same. Downloaded app to my Samsung Galaxy Note 20 Plus, can't get past the second screen, nothing to click, swipe, nada. Infuriating and seemingly "designed" not to work. Clicking the back button also does not work. Honestly, does a real person ever even test these apps before launching them?

[Arrgghhh]

And even a typo  in the app - "complete you first trade-in" ha! ha! Scammy!