Galaxy z flip screen issues

[Members_wpQZrVJ]

I need some help as I don't have a phone. A known screen issue occurred with my z flip product. It is widely mentioned online.
Line forming across fold portion of screen. Phone had durable case and was purchased in July last year. No replacement product provided. I was contacted and told it was wear and tear not covered by warranty, told I would have to pay $220 for repair. Unable to speak to local repair team in Australia. Only able to contact call centre overseas.

[SamsungClaudette]

Hey @DavidMcL

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

[DavidMcL]

Hi @SamsungClaudette

Great suggestion but already done that ! 

Phone was sent to an authorised service centre - speaking with a technician they informed me that "Samsung warranty conditions are so strict we barely accept any warranty repairs".....this sums up the way Samsung treat their customers (or in this case ex-customer).

Samsung employees replying on forums with an attitude that Samsung cares is not the reality. Very poorly designed phone, awful customer service.