I bought Samsung fold 4 z but within 8 months its wifi stopped working. I sent it for the repair to Sydney because a big corporation like Samsung does not have any repair centre in Canberra. So far it was ok, but the nightmare started afterwards.
The repair centre has not updated the online repair status in two weeks (which I was advised is the service standard). I called the customer care centre three times and every time I was assured that they have sent an email to repair centre. The case has been escalated and someone from the repair centre will call me within 24 to 48 hours (usual written answer) but nothing happened. No one from the repair centre contacted me or updated the online repair status. Not sure whether I am getting a service from the big corporation like Samsung or from some doggie store. Now I have been assured again that within 24 to 48 hours someone from the repair centre will contact me. What a joke. The funny thing is that there is not a direct repair centre contact number where either me or the customer care person can directly talk to them. The customer care is not telling me that what is the repair turnaround time.
Samsung is an expansive brand, and they offer such terrible service. Would not recommend them at all and might look somewhere else for my future purchases.
ICure , gone way pathetic , so be careful.
they took my job and create invoice $550 for item under warranty
like I was going to pay (silly) ,
when I called took a week to rectify item under warranty , few days later told me they have no parts available. who takes 3 weeks to look into parts unavailability ???
I am sure my phone would have been ready if they were successful to fraud me 😤 😤 😤 😤
I told him pay me the total amount I paid or give me a replacement but he doesn't want to..
Can anyone advice ..