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08-21-2023 04:59 PM in
Galaxy ZCheck this out guys and tell me what u think , ridiculous I say , Samsung contacts me tells me I'm eligible for all these you beaut promotions and a watch to go with it if I pre-purchase the Zfold 5 , so I did , took their offer , awaiting the watch supposed to be a male version , sorry ladies no disrespect , 45mm grey titanium in color for a male , now I get random email telling me they can't give me what they said I will recieve , but will send me a female version and color of rose gold 40mm!!!
Like honestly sick of the way we get treated by Samsung and we are loyal , a courtesy call to discuss and resolve would be a better option from the loyalty team u would think , let's hope they reply before sending me a women's watch huh.
Dear Tarek,
Congratulations, we are thrilled to inform that you are among the first 500 customers to pre-order a Galaxy Z Fold5 and register for the bonus Galaxy Watch5!
Your order number AU230814-59394938 includes the purchase of the Galaxy Z Fold5 Black 512GB. According to our terms and conditions, your purchase qualifies you for the Samsung Galaxy Watch5 Pro Bluetooth (45mm)(Gray Titanium) (SM-R920NZTAXSA).
Unfortunately, we have exhausted our stock of that watch model. We will be replacing it with the Galaxy Watch5 Bluetooth (40mm) Pink Gold.
Kind regards,
SamsungErika
Members Community Team | Samsung Electronics Australia
3 Murray Rose Avenue, Sydney Olympic Park, NSW 2127 Australia
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08-21-2023 07:11 PM in
Galaxy Z- Mark as New
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08-24-2023 04:18 PM (Last edited 08-24-2023 04:18 PM ) in
Galaxy ZDear @essy670
We apologies for any inconvenience caused by our recent communication regarding the replacement watch.
Our team is currently reviewing the situation and working to provide an update within 7-10 business days. We will respond back to you with an update directly.
We appreciate your patience and understanding during this time.
Kind regards,
SamsungClaudette
Kind regards,
SamsungClaudette
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08-21-2023 07:49 PM in
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09-25-2023 03:52 PM in
Galaxy ZWhich variant/colour did you end up getting?
When they rang me I decided to go with the sapphire LTE on the 7/9/23 and today 25/9/23 I received the Grey Titanium PRO 5 (which was the actual model I was told I'd be getting from day dot
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08-21-2023 07:50 PM in
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08-21-2023 08:02 PM (Last edited 08-21-2023 08:03 PM ) in
Galaxy ZI know she did this, as I got those emails too.
Having said that, I haven't recieved any further emails about the status of my "gift/complementary" Watch5.
Edit: T&C's can be viewed here:
https://images.samsung.com/is/content/samsung/assets/au/support/samsung-members-community/Members-Pu...
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08-21-2023 08:05 PM in
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08-21-2023 08:06 PM in
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08-21-2023 08:06 PM in
Galaxy Z