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Original topic:

Z Flip 3 black screen when unfold

(Topic created on: 10-14-2022 11:27 PM)
690 Views
tokkei
Active Level 2
Options
Galaxy Z
Experiencing black screen when opening the Z flip. Any remedies?
26 Comments
JP19
Expert Level 4
Galaxy Z
Hey, can u feel if the phone is still powered on? Or from the cover screen, it's turned on?
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tokkei
Active Level 2
Galaxy Z
can feel its powered on because there's sound when tapping e screen
JP19
Expert Level 4
Galaxy Z
Is it still under warranty? Or have u also purchased 2nd year Care+ additionally?
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JP19
Expert Level 4
Galaxy Z
Most likely could be LCD issue.
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tokkei
Active Level 2
Galaxy Z
just over warrenty last month. i realised if i dun open fully it does turn on. when i open fully. it turns on n goes off
JP19
Expert Level 4
Galaxy Z
Oh.. I think like that may not be faulty LCD, as you can still see the screen turned on when it's partially open. Most likely, the connector from the LCD to the PCB is loose and needs adjustment. Not sure if Samsung allows u to just pay the labour fee, since no part replacement is required. Or the best case scenario is to request for Samsung for a one-time waiver fee..
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tokkei
Active Level 2
Galaxy Z
Do u know if i send it for servicing would they request to take back e phone for repair? Qte reluctant to back up n transfer to another phone. 😪
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JP19
Expert Level 4
Galaxy Z
Yes definitely they will take back for repair. Typically takes about a week to get it back. And they will definitely do a factory reset, to prevent customer data access.
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tokkei
Active Level 2
Galaxy Z
i realised i still have basic warrenty till end of this year. extended warrenty is over though. not sure wads e diff.