Zflip 4 low temperature / not changing

[MELKC]

Anyone else having issues with their Z flip 4 not charging when closed and getting an error 'charging slowed due to low temperature'? how did you fix it?

 I've tried a soft reset and safe mode but hasn't helped. 

[Dolgogi]

What's the ambient temp in the room/area your charging the device in.

It would appear to be quite cold to get that error msg.

[MELKC]

Not very cold, getting the message no matter what time of day or temperature. Day time generally 24-25 degrees. Some nights now getting down to 10 however doesn't seem to make a difference to the error message

[Dolgogi]

Is it in a case and do you have it sitting on glass or stone benchtop etc?

I think your best bet for now is to send an error report as soon as it happens again, via the Members app.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[MELKC]

Thank you, I'll do that. I've tried without a case, on different surfaces. Doesn't seem to make a difference

[Dolgogi]

Has the phone been repaired at all?

Also, check the USB-C port is clean and free of any debris.
Have you also check with another cable or power brick?

[MELKC]

No, it hasn't been repaired.
Ports checked and cleaned and tried different cables and bricks. So frustrating.

[SamsungClaudette]

Hey @Dolgogi

Thank you for your help.

Kind Regards,

SamsungClaudette

[Dolgogi]

Hopefully sending the error report will find the cause.
Hopefully it's not a faulty temp sensor.

[_nok_]

So issue is only happening when it's closed? But ok when charging while open?

Also have you tried charging wirelessly when closed? To see if have the same issue.