Zflip 6 issue

[geniusx6]

I purchased the Z Flip 6 ten months ago, and now the screen protector is peeling off. I contacted Samsung for a warranty replacement, but apparently, it only has a six-month warranty. What a ridiculous response. I do not recommend the Flip 6—in fact, I’m switching to Apple, as their warranty claims are straightforward and hassle-free.

[_nok_]

If there is a Samsung Service Centre near you, try going there directly. I had my Fold5 and Flip5 replaced a few months ago for free via walk-in.

I cannot find any details for the Fold6 and Flip6. But here is information for the 3 to 5 series.

https://www.samsung.com/au/support/galaxy-z-premier-service/?srsltid=AfmBOoqBlmQf1ZIFZBvKnRLz0GvfG2C...

[geniusx6]

Samsung told me that it only applies to the Z Flip 5 but not the Flip 6. I am so frustrated with them. This is unacceptable. They knew this would happen, so they changed the policy.

[SharonLisa]

geniusx6 i have exactly the same problem, but on 2 x Zflips! It happened to my husbands phone and he couldn't be bothered fighting about it. I feel like Samsung know the fault, but still come out on top because so many people don't chase them for a refund. I'm not one of them! On principal, I'll take it as far as I need to. The response I had from Samsung was shocking and I told them if it wasn't replaced immediately, I'd be going straight back to Apple. I was with Apple for 15 years and anytime I had an issue, they would replace the product, no argument...ever! I intend running back to Apple. Samsung couldn't care less about doing the right thing.

[geniusx6]

Absolutely disappointing from Samsung. I am going to fight for this, too. We pay with our hard-earned money, and letting go like this is unacceptable. They can't just use any excuses; the flip or fold should not have these issues.

[OzChobie]

Just call the hotline and say you want to escalate this to VOC (Voice of Customer)

[geniusx6]

That's good idea. Will be doing that. Thank you

[Members_JxrnYPJ]

Does anyone have an update on this? 

Bubbles/lifting have now appeared around the bend of my screen. I've heard removing the screen protector will void my insurance. I haven't touched it as of yet and have tried to put through a request online but there seems to only be paid options despite currently having a 2-year Samsung Care+ contract? Does anyone know if a screen protector replacement is covered/free under warranty? And if so, how would I go about claiming this? Do I need to go to my closest Samsung provider in person?

[geniusx6]

My screen protector is getting worse. Same as yours. Apparently, the screen protector is not covered under warranty. But give it a try with the Samsung store and please update us if going to a Samsung store makes any difference.

[geniusx6]

I am sending my device for screen protector replacement. Let's see the outcome. I will update you once I hear from Samsung, whether they will charge me or if it is free.