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09-04-2022 06:00 PM in
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09-04-2022 06:13 PM in
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09-04-2022 11:36 PM in
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09-04-2022 11:55 PM in
OthersPlease bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/
You may also reach out to us remotely:
Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7
You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.
Our support team will gather data for documentation and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).
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09-05-2022 12:07 AM in
OthersHello samrlln,
Appreciate you are reaching out to us regarding your difficulty using your Samsung Galaxy S21 that keeps stopping and not working.
Aside from our dear Samsung members reply here, may I add that you can utilize the Diagnostic of Samsung Members app as follows:
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.
A) To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
B) Diagnostics of Samsung Members app.
https://www.samsung.com/ph/apps/samsung-members/
Step 1. Run Samsung Members and select Get help on the lower half of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. If you would like to run Camera of the Diagnostics checks, tap Camera.
Step 4. Your Galaxy phone will then run through the checks.
Step 5. Follow the on-screen instructions to complete the check.
Step 6. When necessary, you may need to manually run or interact with the corresponding function.
Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.
Step 8. For individual diagnostic checks, you can view your results after the check is complete.
C) If the problem persists, you may contact us on the below online support channel links.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
D) Samsung Authorized Service Center
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your problem gets solved.
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09-05-2022 12:32 AM in
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09-05-2022 02:20 AM in
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