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Original topic:

Cannot sign in, no phone verification, no back up code

(Topic created on: 06-06-2022 06:42 AM)
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Edna_Li
Active Level 1
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Others

I cannot sign in to my Samsung Account. The phone number registered/used for the verification is now disconnected.
I don't have the backup codes. I never received them to my email address when I first set up the 2 step verification.
Please help!

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16 Comments
Khaled75
Expert Level 5
Others
What's your phone model?
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Edna_Li
Active Level 1
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Note 20 Ultra 5G

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Khaled75
Expert Level 5
Others
Send feedback in Samsung Members.
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Khaled75
Expert Level 5
Others
Please tell me your phone model.
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Edna_Li
Active Level 1
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Samsung Members app asks me to verify my Samsung account to continue, and I can't get into my account.

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Edna_Li
Active Level 1
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The only thing I can access right now is the email inbox of the registered email address. :(

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Khaled75
Expert Level 5
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Did you enter the password?
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Edna_Li
Active Level 1
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I accidentally entered the wrong password several times which is why I was locked out and had to reset the password. I received the email and reset it from there but after resetting, it asks me to verify using either the text code or the backup code and I don't have any of them. 

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Edna_Li
Active Level 1
Others

It was actually weird at first because I know my password (it was saved in my LastPass) but when I tried it, the phone says wrong password. That's when I tried several times and they all said wrong password..from there, I was directed to reset. 

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