Posting here for attention. First time Samsung customers, we ordered a full kitchen set of appliances, the bespoke all white model, we ordered based on the fact that the delivery was supposed to happen on July 26, 2023,l. Right after we placed the order, we got an update stating that the delivery has been delayed to August 11, then another update stating that delivery is not pushed out to August 12 to August 19. The delivery keeps on getting pushed out. We are remodeling our kitchen and almost done, we have no appliances in our house and the delay has also delayed our remodeling project, we are paying the contractor for idle time, my wife has called Samsung at least 7 times, they always answer from the Philippines and they are not very helpful. We don’t know what to do at this point, canceling the order and going with Whirlpool will probably be our last resort. Shame on Samsung, we’ve been warned before we order to stick with American brands like Whirlpool, but we didn’t listen. It turned out the store was right.
This is to inform you that I could not able to check your order due to non-direct access. As much as we want to extend the help, we need to go through the Samsung US support channels.
And what I've found is the link that will be able to support you further in finding out the status of the delivery of your ordered items as per the below.
I hope with this direct line of communication to the proper Samsung US channel(s), it will be closer now to have these items delivered on your preferred date and time.
Stay safe and have a nice day ahead! Thanks for contacting Samsung Philippines.
