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Original topic:

Galaxy Store won't update. Help!

(Topic created on: 01-12-2022 07:45 AM)
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KMSN
Active Level 4
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Dear Samsung, Hoping you'll be able to read this.

I have a problem in updating my Samsung default apps like the Messaging App and Samsung Notes App, all because my Galaxy Store is outdated.

Now, when I try to update my Galaxy Store App, it wouldn't!! It sends an error message that I can't update my Galaxy Store app maybe because of my country, which is Philippines.

I tried Googling the solution, and I'm surprised to find that a lot of other people have encountered the same problem too in their respective countries.

Their solution was using a VPN app, which I do not like. I bought my phone in an official Samsung store in the mall here in my country when it was just officially released from the market.

I have been using this phone Galaxy Note 20 Ultra for the past years without a problem in Galaxy Store app, not until recently.

Hoping you can make a swift solution.

Your faithful, unwavering Samsung Galaxy Note series fan, K 
Resolved!
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Solution
ljbulusan
Active Level 10
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Ganyan din nangyari sa Galaxy Store ko dati, sabi not available to your region daw.

Share ko lang kung pano ko na resolve haha

Requirements: Vpn and Wi-Fi

First, mag download ka ng vpn sa play store

Second, punta ka sa settings then i clear cache mo yung Galaxy Store

Pagkatapos mo na clear yung cache REMOVE YOUR SIM CARD then restart your device.

After restart, connect your phone to Wi-fi tas punta kana sa na download mong vpn, tapos try mong i connect sa ibang server (Example: USA)

Then pag connected na, punta kana sa Galaxy Store. Done.
KMSN
Active Level 4
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Ok yan din yung nakita ko na solution sa YouTube. Thought maybe Samsung itself should do something about this commom problem, and not let the users figure out the troubleshooting themselves
KMSN
Active Level 4
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I followed exactly as you instructed. It worked. Thanks! Now I can sleep peacefully
ljbulusan
Active Level 10
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Your welcome po miss, very appreciated po. Please "Accept as solution" po yung Fixed Solution para po makita ng ibang users na may problem din regarding sa Galaxy store.

By tapping three dots sa right side, then tap "Accept as solution" po. Thank you very much! 😊
TeamGalaxyDD
Moderator
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Hey KMSN, glad you solved your issue! Let us know any time if there's anything our members can do for you ♥

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johnaroyer
Beginner Level 2
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I had the exact same issue on my S21. Instead of installing the update, it would go straight to the homepage. This happened over and over again, UNTIL I went to settings, scrolled down to Galaxy Store, and noticed you could update it there, at the bottom of the page. The update was 60MB and not 39MB like the other update that refused to install. It totally fixed the issue! 

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