Rewards points

[Dandan23]

I can't use my 1620 points. There is no option to use it.

[Dandan23]

Yes, it is showing on my Samsung Members App. I am logged on to my account.

[dennisdls]

Can you try click on redeem, it should direct you to the site. Let me know what happens next.

[Dandan23]

This is what I am getting. The same thing happened.

[TeamGalaxyRene]

Hello Dandan23,

Did you update your Samsung members' app? If not, you may update by clicking the link below.

https://galaxystore.samsung.com/prepost/000006270410 

[dennisdls]

Hmmm can you try clearing your history and cache on your browser.

[Dandan23]

I did. But still getting the same thing. 😓

[TeamGalaxyDD]

Hey Dandan23,

We checked this out on our end and it seems like we can still select Samsung Rewards as a payment option. Our team tested this out trying to check out a Galaxy A14. 

May we ask what you were trying to purchase for this transaction?

[TeamGalaxyDD]

Another thing, Dandan23:

Maybe you can try purchasing through the desktop version of our site? 

[Tolitz24]

Hello. Kindly update if naging okay na siya sa'yo. Same case tayo eh.

[TeamGalaxyDD]

Hey Tolitz24,

What were you trying to purchase when you experienced this issue?