Gift redemption

[Zuolf]

Update:

Received the redemption gift after i contacted the logistic team who handles the redemption gifts delivery. Googled and managed to get hold of them. Contacted them within 2 days i received the gifts. Received it on 28 nov 2024.

Hi samsung, 

purchased samsung S24 ultra on 12/10/24. Received it on 17/10/24. Redeem the free gifts on 18/10/24. Upon checking the redemption link, status put as shipped on 22/10/24. However until now no update. Email to the redemption sg samsung also no reply. As if the email is non-existent.

[jamesbob]

OMG.. that is a month already

[Mogay]

just forget it at this point

[Zuolf]

You never receive your free gifts?

[jamesbob]

I hope the redemption gift isn't something of a great value. To be honest, I don't trust the redemption because of last launches experiences from other consumers. This is why I bought my tablet s10 ultra online instead from physical stall, because they do need to do redemption for keyboard cover slim

[Zuolf]

I bought samsung S24 ultra online and redeem the free gifts ( samsung galaxy watch 7 44mm and galaxy bud 3). However till now no update eventhough status via the redemption link put as shipped out.

[norlag]

I have yet to received mine too. Called many times and each time said shipped and please wait and wait.

[jamesbob]

Oh no... those are valuable items... did you choose pick up? Or delivery?

[Zuolf]

Was told to wait for samsung to contact me. Email their redemption email, no response. Contacted their agent thru the chat online. Your order has been shipped. Afterwhich no more update.

[jamesbob]

was there any deliver details? such as shipping # and delivery company