Redemption Issue

[MOpena]

Had to post, just to know if I'll get the same "automatic replies".

Btw, on the Invoice part of the redemption page, I attached the Delivery Receipt (pink paper) since I did not get any kind of Invoice.

Now I wonder, how from being "Approved" and "Pending Shipping" it is now "Incorrect Attachment"🤔

[Jmes]

Had the same issue!

[basuragirl]

Oh diba, andami pala natin nagka same issue! Mehged

[Jmes]

Yes and weird. from approved, pending shipping to incorrect attachment? Dami na din posts sa FB about this and others are thinking of having it reported sa DTI.

[Abe_T]

Similar case on my end. Wrong item sent more than 2 weeks ago. And nothing but copy paste answers from Samsung Online Shop.

Coordinating already with DTI as their legal team has acknowledged receipt of my complaint.

[Jmes]

Will wait until monday. Pag walang update, might go to that route

[basuragirl]

Knowing that the DTI has already acknowledged some of the complaint regarding with the same concern, I just think that Samsung would be taking some necessary actions naman siguro. Kasi, if not. Oh my, malaking gyera 'to pag nagkataon. Kasi, kung tutuosin. We are on the same boat as to why we have purchased on the said promo dates, no. 1 is because of the huge freebies & savings. Tapos no. 2 bonus na yung mga vouchers applied. And I guess napaka unfair para dun sa iba na nag-aantay na mag-upgrade just to score some huge savings. So, ayun. Let's all do hope magiging successful yung mga complaints natin. If ever, I also hope hindi na ito aabot sa na ma headline sa news. 😅

[Abe_T]

I did a search for BOOK COVER KEYBOARD and found at least 5 of us here with the same issue of not getting our freebies for the TAB S8 ULTRA specifically.

Grabe talaga 😮‍💨

[TeamGalaxyRene]

Sorry to hear that, MOpena, about your unpleasant experience with the online shop and we apologize for the inconvenience it caused you.

I really understand where your frustration is coming from. If I were in your position, I would feel the same way.

You may please, re-upload all the required & correct documents and once submitted for further review by our dedicated team, you will be immediately notified.

Thank you for your patience and understanding in this regard.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[MOpena]

There's no option now to reupload.