Redemption Issue

[MOpena]

Had to post, just to know if I'll get the same "automatic replies".

Btw, on the Invoice part of the redemption page, I attached the Delivery Receipt (pink paper) since I did not get any kind of Invoice.

Now I wonder, how from being "Approved" and "Pending Shipping" it is now "Incorrect Attachment"🤔

[TeamGalaxyRene]

Hello MOpena,

You may send the required documents at the below email address, please.

redemptionph@partner.samsung.com 

Please upload a photo of a valid ID, the combined images official and delivery Receipts. And last, also include a screenshot of the IMEI of the device you purchased.

https://www.samsung.com/ph/redemption/howto/ 

[MOpena · Accepted solution]

Thank you. I will do that.

[vangiego]

how long po before na ayos ni samsung redemption team ung problem  nyo? :(

[MOpena]

hindi pa naayos, nag resend ako dun sa email binigay dito. until now, Validation Completed ang status.

[vangiego]

how long before nila binago ung status ng redemption nyo? 

hayyyy hope samsung allot more people in reading the emails. the 24/7 hotline can't answer my questions....most are cluless about redemption. I have been calling daily for 3 days 

nakakafrustrate naman  

[MOpena]

I just sent the same attachment dun sa portal nila and at the same time nag send rin ako sa email ng redemption.

Dec. 8 - Incorrect Attachment, the same day nag reupload. Ayun, stuck na sa Dec. 9 - Validation Completed. Pero sa email nag message sila na approved na antay daw ako 7-30 days for the claim.

[vangiego]

thanks for answering hopefully makuha na natin soon ang tablets :( hayyyy

[vangiego]

hi! were you able to acquire the tablet already? since its 1 month already?

[MOpena]

Not yet. It's just a waste of effort to follow-up so I'll just wait.

[vangiego]

same problem. wrong attachment so intstructed to reupload but wla naman reupload button. Paano po?