cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Android 10 Facebook Video Glitch Makes me annoying

(Topic created on: 12-19-2022 02:26 PM)
245 Views
user453929193
Beginner Level 2
Options
Support
What to do while I was watching a video and it suddenly jumps and annoys out of me
0 Likes
8 Comments
user453929193
Beginner Level 2
Support
Does everyone experienced it???
0 Likes
pham_hni
Expert Level 1
Support
NO.
0 Likes
pham_hni
Expert Level 1
Support
Maybe try to update facebook.
0 Likes
user453929193
Beginner Level 2
Support
Yes but same problem
0 Likes
user453929193
Beginner Level 2
Support
Video gets lagging
0 Likes
Support
Is it only on Facebook and not on other video-streaming apps? If yes, try clearing cache or uninstall/reinstall. If it happens on all apps, check your internet connection.
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello user453929193,

Sorry to hear that, your Samsung Galaxy phone is having issues while watching video in Facebook apps and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

You may try summeRamirez's reply below, and see if it does work. Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application" & "Slow device".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello user453929193,

Sorry to hear that, your Samsung Galaxy phone is having issues while watching video in Facebook apps and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

You may try summeRamirez's reply below, and see if it does work. Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application" & "Slow device".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

0 Likes