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Original topic:

Facebook messenger call issue on a33

(Topic created on: 09-20-2023 05:50 AM)
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milo12
Active Level 1
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Support
Whenever I make or answer calls on messenger app, it always says 'connecting' even though i have strong wifi connection. 
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9 Comments
Zajjj
Active Level 4
Support
Hello! Can you try this?

1. Long press messenger icon
2. Press "i" on the upper right hand corner of the pop up
3. Scroll down and press "Storage"
4. Press clear cache and check if this still happens
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milo12
Active Level 1
Support
I tried this, but it's still the same ;(
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Zajjj
Active Level 4
Support
How bout clearing data, logging in again? Im just exhausting options aside from installing / reinstalling haha
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milo12
Active Level 1
Support
I tried this one also and i reinstalled the app, but it's still the same. I guess i'll just wait for an update. :(
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Zajjj
Active Level 4
Support
Cant think of any other solutions. Have you tried using another account? Seems crazy but yeah hahah
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Solution
TeamGalaxyDD
Moderator
Moderator
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Support

Hello miludehh,

I see you're having trouble with Messenger calls despite a strong Wi-Fi connection. 😔 Here are some quick steps:

  1. Update the app.
  2. Clear cache.
  3. Check permissions.
  4. Restart or reinstall.


I hope this helps, and you can enjoy uninterrupted calls on Messenger soon! If you have any more questions or need further assistance, feel free to ask.

iNcEnDiArY
Active Level 5
Support
Messenger bug. Happens all the time to me wether on the stable version or the beta. Sometimes gets fixed on its own, sometimes only after I reboot the phone. I got used to it
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iNcEnDiArY
Active Level 5
Support
I forgot, sometimes its the one you're calling or trying to call you that's got the weak connection
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milo12
Active Level 1
Support
Yeah that could be too. But i tried calling my siblings phone with the same wifi still the same bug. The call works on my laptop and other phone but not on my a33. :(
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