Free Tablet redemption

[Coy01]

Why is shipping of my free tablet taking so long? It has been in pending shipping status since 12.19.2022

[TeamGalaxyRene]

Hello Coy01,

Sorry to hear that, about your experience with the redemption process having issues with pending shipping status since 19 December 2022, and we apologize for the inconvenience it caused you.

May you please provide any reference # here, so I can expedite the delivery & follow-up with the concerned dedicated team.

Rest assured that, you will receive an updates through your registered email address only.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[Coy01]

Hi. Here you go (attached screen shot)

[basuragirl]

Hi @TeamGalaxyRene can you also please check mine too? 🥺

Claim No. PHG20221201015313-977

[Coy01]

So I did get an email- for a status update-- that it is still being processed. Like? 🙄 I thought there's a way to expidite?

[summeRamirez]

Most likely out of stock. If I'm not mistaken hiwalay yung stocks ng redemption team from the SES stocks.

[Coy01]

I felt misled during POS. Walang sinabi na subject to availability yung redemption ng free device. I was only told to wait for 2 weeks

[EiKinYu]

Bad shopping experience samsung. Please fix this.

[Shine13]

Same here. Since December 19, 2022 it still says pending shipping.

[EleanorAnn]

Hi, paano nyo po na check? Meron po bang link to track? Thank you