Hello why does my phone no audio?

[Rei_4]

Even though tye bluetooth is off and no other device connected 

[butete]

try wiping cache partition

[TeamGalaxyDD]

Hi Rei_4,

Please run diagnostics through the Samsung Members app so we can get a clearer picture of what you need. 

Otherwise, you can always take your device to the nearest Samsung Experience Store!

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).