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Original topic:

How long would it take for Samsung to deliver?

(Topic created on: 12-13-2021 11:21 PM)
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r2nhel
Active Level 3
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Support

I ordered the Z Fold 3 Silver from Samsung website under the TITU promo last 11/30. However, it is already on my 5th day (weekends excluded) from ordering and the status is still "Processing". I have ordered previously from the website (A13 and Buds Live) and they were shipped four working days after. And it was delivered in Rizal, the Fold will be delivered in Makati. This is a bit frustrating as I was about to get the phone from a telco but surprise, they don't have stock since September.

3 Comments
Support
Suggesting to call the hotline for Fulfillment and Delivery questions.
SamsungRightCare
Community Manager
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Support

Hey there! Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further assist you with your concern. Hope to have helped you and have it resolved soon! Keep safe and have a great week ahead. ðŸ˜€

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r2nhel
Active Level 3
Support

Hi. Per your CS, the delay was caused by limited number of freebies (starter pack). Can't Samsung send the unit first then freebies to follow? It has been 10 working days since I placed and paid my order and I will be leaving next week for Christmas vacay. 🥺

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