INSTAGRAM

[RasLanuf]

IG on my Galaxy A73 5G has been down for almost 3 days now. Whenever I tap the IG App, I just get a flash of white screen and then I go to my phone's homescreen. I tried to update the app, clear the cache and restart the phone but to no avail. Does anyone have the same problem?

[TeamGalaxyRene]

Hello RasLanuf,

I feel and understand your situation. Did you try to uninstalling and re-install the Instagram app? If it still doesn't work, you may do the following:

1) Check the permission of the IG app.

Step 1. Go to the Settings, and then select the Apps menu.

Step 2.  Tap on the more options (three vertical dots) icon.

Step 3. Choose the Permission manager.

Step 4. You can check the list of permissions. Select the feature for which you want to check permissions.

Step 5. If you want to change the access of certain applications, select the one you want to allow or deny. For example, the Galaxy Wearable app that is allowed access to the Location feature.

Step 6. You can choose one of following: 

• Allow all the time: the application accesses this data, even when it is not in use.
• Allow only while using the app
• Ask every time
• Deny

https://www.samsung.com/ph/support/mobile-devices/how-to-manage-the-notifications-and-permissions-of... 

2) Report the error encountered directly through the app feedback.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.