S23 ultra selfie camera issue

[Manoelgonzales]

Something is wrong after the June update. S23 ultra's selfie camera has an issue. When you take a photo with the selfie cam, the image appears distorted and enlarged. It looks like a fisheye lens has been applied. This is ugly! I want to return the phone. I hope Samsung can push an update AND fix ASAP. #s23ultra

[TeamGalaxyRene]

Helllo Manoelgonzales,

Thanks for letting us know you experience with your beloved Samsung Galaxy S23 Ultra having selfie camera issue after the recent updates. 

I feel and understand why you are worried for a device that you've take care so much, expecting it to perform better after an updates. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Perform Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Camera".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

Clear Camera App and Data

1) Open Settings, and then swipe to and tap Camera Apps. Tap Storage, and then tap Clear cache.

2) Open Settings, and then swipe to and tap Camera Apps. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Manoelgonzales]

Tried these steps but it didn't work. Can you push an update for this? This happened after the June update. Selfie looks stretchec and enlarged.

[Manoelgonzales]

It appears that I'm not the only person experiencing this ugly bug.

https://www.google.com/amp/s/www.rprna.com/updates/one-ui/samsung-may-fix-galaxy-s23-selfie-camera-i...

[Members_LqHc1AM]

Indeed,I have had times where I wanted to remember good times and it was ruined because of the camera. For the price I paid I still have to use my old phone to take selfies it's ridiculous.

[butete]

try wiping cache partiton, its does wonders

[Manoelgonzales]

I think there's really an issue post update. Several users already reported this

https://www.google.com/amp/s/www.rprna.com/updates/one-ui/samsung-may-fix-galaxy-s23-selfie-camera-i...

[Zhuzhu11]

My camera keeps on shutting down on me after selfie voice or palm command. Phone then froze up. I am so frustrated with this new phone I have for less than three days!

[Acdurbin]

I'm also having issues with this - it was not a problem until the update. This is a known problem and Samsung is aware of it, publicly stating that it is a lens correction that should not have been added to the front facing camera. I JUST WANT IT OFF. It is prohibiting me from being able to accurately do my work. Having myself and products distorted with a convex lens correction is unacceptable. Can we please push an update? None of the above steps fix anything!