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Original topic:

S23 Ultra Wifi Issue

(Topic created on: 02-17-2023 04:10 PM)
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Bashblues
Active Level 6
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Support
It seems my 6 days old S23 Ultra has a defect. Compared to my Note 20 Ultra its speed test is way below- like 100 Mbps difference. Sometimes it's okay but most of the time it's not. I tried to ignore it, maybe there's really an issue with my connection but I noticed that my FB messenger in Note 20 ultra and PC are receiving messages and my S23 Ultra didn't (it takes a lot of time) even if I force update it. Can you guys try as well? Thanks

Update: added pics and videos as proof.

Troubleshooting done.

1) Tried other modem/router.
2) Tried other network.
3) Restarted the device, the routers and all.
4) Reset Network Settings.
5) Reset to Factory Settings.
6) Brought to Service Center and was left there for 3 days (reprogram) but still the same. See latest photo below.

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As of Feb 18 post reprogram from Service Center


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20 Comments
Bashblues
Active Level 6
Support
Got my phone back from Service Center. Was told to observe it and here's the result. Still the same. What do you guys think? Should I accept this?IMG_20230218_080446_1000009153_1676678788.jpg
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