Samsung A03s

[strawhat10]

After nung update, di rin ba masyadong nagana yung fingerprint niyo? Atsaka lang gagana pag irerestart then after ilang minutes mawawala rin siya.

[butete]

wipe cache partition

[strawhat10]

Saan makikita?

[Khaled75]

Try wipe cache partition.

[strawhat10]

Saan makikita?

[Khaled75]

To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

[strawhat10]

Advisable ba na i-plug in usb cable via PC?

[Khaled75]

Yes. You need to plug in via PC or Type-C earphones before entering Recovery Mode in One UI 3.0 and later.

[SamsungRightCare]

Hello strawhat10,

Thank you for bringing up here your issues with your Samsung Galaxy A03 fingerprint after an update.

I understand what you are feeling right now, but don't you worry. Together, we will work out the below steps to restore your device's fingerprint recognition functionality as usual.

But before that, please find below more information and importance of fingerprint recognition delivered to your Samsung Galaxy device to enhance your user experience.

Samsung One UI 4.1 Fingerprint recognition is one of the very important features of Samsung smartphones. It is necessary for you to keep registered and update your fingerprint information on your device.

Samsung has made a lot of improvement in the field of fingerprint recognition, and regular updates to its One UI ecosystem and the biometric recognizing sensors make it outstanding. 

A) To resume, please ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on-screen notifications/messages.

B) Below are the steps to Register and Add Fingerprints.

• Open Settings.
• Tap on Biometrics and security.
• Jump on the Fingerprints.
• Move forward to set a screen lock method.
• Place your fingers on the recognition sensor provided at the bottom middle of the display, or at the home button.
• After the device detects your fingerprint, uplift your thumb, or selective finger again until the sensor recognizes the impression fully. (You are eligible to register multiple thumbs and fingerprints; this is to ensure that you have a secondary registered fingerprint in case of injury/other  impediments.
• When you finish registering, tap on done.

You can immediately check the fingerprint, by clicking on Check added fingerprints.

Also, please check out below tips on how to do for better fingerprint recognition.

• Check your thumb or finger whether they are clean and free from dead skin tissues.
• The scanner might not respond to small or thin fingers.
• Use the finger on the scanner, by which you often perform tasks on your smartphone.
• Make sure your fingerprint detection area is clean and scratch-free (do not keep coins and other scratchy things in your phone pocket).
• Do not bend or keep your fingertip on the unlock scanner; instead rest whole your finger or thumb on it.

C) For more assistance, you may contact us on online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

D) And/ or Contact our Samsung Hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

E) If the issue persists, you may bring your Samsung Galaxy A03 device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope you find this content is helpful and your problem gets solved.