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Original topic:

Samsung M52 5g Fast Charging Problem

(Topic created on: 02-15-2023 06:08 AM)
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Alfonso16PH
Beginner Level 2
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Support
Good day! My samsung m52 5g wont charge faster than usual. I tried:
-Factory Data Reset
-Diagnostics (Charging speed: Normal/ Battery: Normal still 5000mah capacity)
-Tried new cord and adater
-Cleaning charger port
-Tutorial from samsung website

Please help me get fast charging back. Tthank youu.
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Alfonso16PH
Beginner Level 2
Support
Heres some photoScreenshot_20230215_215557_Samsung Members.jpgScreenshot_20230215_215540_Samsung Members.jpgScreenshot_20230215_220014_Device care.jpgScreenshot_20230215_215910_Device care.jpg
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TeamGalaxyRene
Moderator
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Hello Alfonso16PH,

Thank you for sharing your battery charging experience with your Samsung Galaxy M52 here. After trying out several do-it-yourself steps in order to have a much faster charging time, you still find it unachievable this time.

Your well-loved Samsung Galaxy M52 was released in October 2021 with Li-Ion 5000 mAh non-removable battery and 25W wired charging.

Most 5000mAh batteries work for 8-10 hours. Some batteries can last up to two days. The exact duration depends on your activity. For example, if you watch a movie every few hours, your battery will last longer than a consumer who plays games all day.

Follow these tips to ensure optimum charging of your Galaxy smartphone.

  • Always use a genuine Samsung charger for your device.
  • The USB cables should not be bent or damaged.
  • Ensure that the charger has been plugged into a functional power socket. Charging may be slowed if the cable is not properly connected to the device or charger, if the connector pin is altered due to long periods of use, or if the surface is corroded due to foreign objects.
  • Charge at room temperature. If the temperature of your device or the environment is too high or too low, the device’s safeguard may slow down the charging speed.
    We recommend charging your device at room temperature for fast, stable charging.
  • Check for foreign objects or moisture. If there is any foreign object stuck inside the USB port or the cable, the device’s safeguard may shut off charging for its protection.
    With a soft brush, remove the foreign object and try charging again.
  • If the battery is fully discharged, then charge your phone for at least 10 min before restarting.
  • If an error pop-up appears, then please power off and restart the device.

 

If that doesn't work, submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

 

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