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โ01-23-2023 09:44 PM in
Support
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โ01-23-2023 10:03 PM in
SupportHello Cefiro,
Thanks for sharing your thoughts and comments, here.
As you may be aware that, once Samsung customer submit his/her Samsung Galaxy phone/device for repair, it will go from customer service request disclaimer before a series of process from technical assessment by our specialized Engineers/Technicians in order to find out whether the device is defective, there's a induced damage caused by the customer to the device and its warranty coverage.
Then, a report will be issued together with the recommendations based on the extensive assessment made to proceed whether the repair service and parts replacement will be free of charge and/or charges may apply.
Hope, with this, we enlighten you.
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โ01-23-2023 10:43 PM (Last edited โ01-24-2023 01:35 AM ) in
SupportSAMSUNG is rolling out new phones in matter of few days, and many of those who bought your 2020 flagship are apt for upgrades. Yes, many of us, and I made an online RESERVATION myself, sadly still rambling ROLLING IN THE DEEP.. ๐ฅบ"You played it.. and you played it!"
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โ01-24-2023 12:06 AM (Last edited โ01-24-2023 12:36 AM ) in
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โ01-24-2023 12:45 AM in
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โ01-24-2023 02:35 AM in
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โ01-24-2023 03:00 AM (Last edited โ01-24-2023 03:03 AM ) in
Supportand have the nerve will goto DTI , guess what the 3rdparty repair he ask for qoute regarding the white screen the use acknowledge the issue was water damage.
what iam saying some users may take that path just to have it covered.
kaya nga if you donot agree with the technical assesment you reach out samsung support and air your side regarding the service center
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โ01-24-2023 03:41 AM in
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โ01-23-2023 10:21 PM in
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โ01-23-2023 11:21 PM in
Supportand present your rebutal and evidence
