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Original topic:

Secure folder notification

(Topic created on: 02-09-2023 11:12 AM)
330 Views
DeBrigglio
Active Level 1
Options
Support
Anyone else completely annoyed with constant notifications from secure folder you can't turn off??

Have tried contacting Samsung via multiple channels to resolve it and they are ignoring me and the hundreds of other users posting this issue on online forums.

You can't create a community if you ignore the people in it.




























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8 Comments
Support
The only way to solve the problem by uninstall the app
DeBrigglio
Active Level 1
Support
I feared that was the case.
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Support
Only thing I could find is going to the secure folder. Top right hand side, click 3 dots for settings and go to notifications and data.
DeBrigglio
Active Level 1
Support
Thanks, but the notification on/off button is grayed out so I can't turn it off using that approach.
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DeBrigglio
Active Level 1
Support
As aboveScreenshot_20230209_111659_Settings.jpg
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Samsung_Ruby
Community Manager
Options
Support

Hi, Does the notification only pop up when the device has been restarted or powered on? And will it go off once you open the secure folder? 

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DeBrigglio
Active Level 1
Support
Hi Ruby, that's correct.
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JessM22
Beginner Level 2
Support
I'm not able to open the secure folder, reset the lock code or Uninstall the app. Please help
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