SETTING UP A PHONE ISSUES

[boo_]

Dear, samsung please remove those essential apps in recommended apps that automatically downloading those unnecessarily app let the user download it by their own such like lazada and shopee because some people don't want those app and makes us struggle everytime we uninstall it and please make the samsung phone don't need to connect to a network to start up so we can finish setting up a phone without internet. I keep always saying this to your agents to tell it to the developers but they are just ignorant.

[SamsungRightCare · Accepted solution]

Hello boo_,

Thank you for letting us know with your issues about your difficulty uninstalling some pre-installed apps and to have a better selection or determine to install Apps (i.e. Lazada & Shopee) that are automatically downloaded and installed on your device.

At Samsung, we recognize the importance you place on the value of your privacy, and we want you to know that we do, too.  To better customize your experience, when you use Samsung products and services, we may ask you to provide information about who you are, how you use your device, and what interests you, such as the websites, apps, TV shows and online content you like.  We also recognize the importance of protecting your privacy and information.  Our products and services are designed with privacy and security at top of mind. 

https://www.samsung.com/us/account/our-approach-to-privacy/ 

Surely, you have to option to delete the mentioned pre-installed apps if it not meeting your preference and taste.

Thank you for sharing your feedback. We welcome your suggestion and appreciate the time and effort you have spent sharing your valuable comments. This will help us to improve our services.

[boo_]

All i want is to remove those essential apps. Let us have a choice to deselect it for downloading because we don't have a choice it will automatically downloading. And thank you for approaching me to this. This kind of issue is really a big deal for me i hope i can get the satisfaction soon.

[StanlySamsung]

How about trying to delete those apps? Can they be deleted?

[boo_]

Yeah it can uninstall but i really struggle uninstalling those because it causes lag and crash why i can't use my phone in peace ? 😭 it has so much doing activities that i don't to do with it. Then when i hard reset again it keeps coming back automatic download then i have to uninstall again and again and again. Hays 😔

[SamsungRightCare]

Hello boo_,

Contact us now on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

[boo_]

There's no use talking to any agents po i tried many times even everyday i chat to samsung live chat to help me through this but they can't also do anything and they are very lack of information literally since july i always chatting to live chat they just recommending me to go to nearest service center but i told them that i am very far from any service center i am from tagaytay city it's province of cavite.

[boo_]

And this is not technical problem i am just recommending to remove the essential apps it really can solve by the manufacturer or the developer of samsung through system and i don't think that i necessarily go to authorized service center.

[Christine_S22]

Oh my, hassle naman nito. Kakain lang yang ibang apps ng memory. Pero i think u cant uninstall system apps like Messaging, Game Launcher, etc. Yan ang ayaw ko sa Android. I guess the closest thing u can do is Disable them para they wont update when u connect to wifi or data and they wont take up more space pag na update.