Thanks for letting us know your experience with your Samsung Galaxy Note having issues with the user not logging in and we are sorry to hear that.
Did you check the user profiles?
Step 1. From a Home screen, touch Apps > Settings
Step 2. Scroll down and touch Users under the Device tab.
Step 3. If it's not required to have that user profile affect your browsing experience, you may opt to delete it.
If that doesn't work, you may try safe mode.
Press and hold the Power button, typically located on the right-hand side of your Samsung smartphone.
A screen like the one shown in the accompanying screenshot should appear after a couple of seconds. You can let go of the Power button at this point.
Tap and hold Power off.
Tap Safe mode. If the Safe mode option does not appear, return to the previous screen and make sure that you are tapping and holding the Power off button.
Your phone will now reboot into safe mode. This can be confirmed by the “Safe mode” indicator shown in the lower left-hand corner of the screen.
I hope we satisfy your inquiry here.
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
