Certain apps not working on sim data

[ashton916]

Hey everyone, having some issues with certain apps on my tablet not connecting to internet. 

I have,

- Updated all software

- checked all apps are allowed to connect to internet.

- I have checked allowed networks for apps settings (every app set wifi or sim)

- i have checked each individual app settings 

The apps I am having issues with are the stock Samsung apps that come pre loaded including this app.

I also have 3 apps that I downloaded via .apk that are having issues on sim.

Google playstore, browsers, Spotify & Netflix all seem to work with no ISSUES.

All apps do work on wifi.

I have reached out to support line and they have completed their checks and were unable to fix.

Any help would be greatly appreciated, 

[StarDust88]

Have you tried just simply restarting your tablet?
This can fix many issues and glitches.

[ashton916]

Hey stardust, yes I have restarted tablet multiple times. Issue is still occurring

[StarDust88]

Oh

[StarDust88]

You can try these fix;
Go to settings > general management > reset, then reset your mobile network and also reset WiFi and Bluetooth settings.
*please note after resetting WiFi settings you'll need to reintre your WiFi password.

Give it a go and let us know how it goes 🙏👍

[ashton916]

Ok thank you. Just completed reset of mobile and wifi settings and still having same issue

[StarDust88]

Have you checked this?

[ashton916]

Yes mate, I've completed all those as well

[StarDust88]

I think a factory reset might do it if you didn't already done it, but that may or may not help!!
Let's wait for other members to see if they have a fix for it.
What is the tablet model by the way?

[ashton916]

Thats the only thing left. I'm trying to avoid that because of software licenses I have already installed. I will have to reapply if I do a factory reset which will take time and explaining lol.

Galaxy tab active5 pro 5G