Using the Picture Test will help you determine if picture troubles you are experiencing may be caused by the TV itself or something else. The Picture Test will display an image that you can examine for faults. Follow the steps below for more information.
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Performing a Picture Test
2020 & 2021 AU/TU/Q/LS Model TVs:
1. Press the Home button on your Samsung remote to bring up the Smart Hub and then select Settings.
2. Scroll down to the 
Note: If Device Care is greyed out, please exit the app running in the background.
3. Your device will run a quick scan. Once completed, highlight and select Self Diagnosis located at the bottom of the screen.
4. Scroll across and select Picture Test. Once selected, an information screen will appear stating you are about to perform a Picture Test. Select OK to proceed.
5. A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault.
Note: The picture below is shown for illustration purposes only. Your model may have different test pictures.
2016 & 2019 NU/RU/Q/LS Model TVs:
1. Press the Home button on your Samsung remote control to bring up the Smart Hub and then select Settings.
2. Scroll down the tabs on the left-hand side and select 
3. On the Self Diagnosis page scroll down the page and select Picture Test. You will then see a pop-up box informing you that a test photo will be shown. Select OK to advance.
4. A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault.
Note: The picture below is shown for illustration purposes only. Your model may have different test pictures.
Prior Models:
2015 (J Series) - (MENU/123) > MENU > Support > Self Diagnosis > Picture Test
2014 (H Series) - Support > Self Diagnosis > Picture Test
If the test photo is displayed without fault, there may be an issue with an external connected device/s. Check your external device connections, signal strength or refer to the external device's user manual.
Note: If the Picture Test does not appear or you see an issue with the image, please contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team.
