Having issues connecting to a Wi-Fi network, sending or receiving text messages or even establishing a Bluetooth connection? Simply raise an Error Report through the Samsung Members app, and our Technical Team will be able to investigate the issue and provide further support to resolve your query. Follow the below guide to learn how to raise an Error Report through the Samsung Members app.
1. Launch the Samsung Members App
2. Tap on Support
3. Scroll down the screen and select Send feedback
4. Tap on the pencil icon
5. Select Error reports
6. Choose a category below
7. Tap on frequency
8. Choose between Once, Often or Sometimes
9. Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report, tap on the paperclip icon. Once you are ready to send your error report, select the send icon on the top right hand corner.
Please ensure that Send system log data is ticked.
10. Once our technical team have reviewed the feedback, you can select the Error report to view the response from our Error Reports Team
11. You can then review the responses from our team and also ask extra questions.
