Frame TV remote won't charge

[Members_MgJP0pn]

My 2 month old frame TV's remote will not charge via plug in or solar. We luckily set up a phone to be a remote. Any ideas?

[Remoteless]

I have an September 2022 purchased Frame and my remote started losing its charge rapidly since January. Now it will last about 15 minutes before needing to be plugged in. So the battery is not holding any charge and I'm not convinced the solar panel never really worked. I looked at my warranty and see the remote only had a 6 month warranty. Does Samsung have any update on this or directions on how to replace the rechargeable battery?

[SamsungClaudette]

Hello @Remoteless

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.

Subject Title: SamsungClaudette – Frame TV remote won't charge <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette

[Remoteless]

Thank you Claudette, I'll send the email as requested.

[tides1]

did you have a do lotion for a remote not charging and constantly saying low 10% even after being charged in the sun and on a cord ? 

[tides1]

solution not lotion 🤦‍♀️

[SamsungClaudette]

Hello @tides1

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.

Subject Title: SamsungClaudette – Frame TV remote won't charge 10% <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette

[Remoteless]

Hi Claudette, I submitted my email as you recommended above but no one has replied yet. Can you advise what I should do?

[SamsungClaudette]

Hey @Remoteless 

I apologies for the late response time. I have re-escalated your issue and someone will contact you soon. 

Kind Regards,
SamsungClaudette

[jyazz]

I also have a September 2022 purchased Frame and have almost exactly the same issue. The remote started losing its charge rapidly since February. The battery lasts for a short time then the TV tells us it’s low on battery again. Does Samsung have any update on this or directions on how to replace the rechargeable battery?

[SamsungClaudette]

Hello @jyazz

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.

Subject Title: SamsungClaudette – The remote started losing its charge rapidly since February <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette