Help pairing external Samsung remote to Foxtel IQ4

[Suddenspiral]

Hi all,

Recently had to replace the remote for my Samsung Q6 TV. Unfortunately the channel button on the new remote doesn't work with Foxtel IQ 4 like the old one did. Clicking it does nothing. It works on the TV+ app, just not on Foxtel.

Has anyone has similar experiences or can suggest a way to resolve the issue?

Thanks in advance 🙂 

[SamsungLaura]

Hi @Suddenspiral, have you set up the new remote as a universal remote?

https://www.samsung.com/au/support/tv-audio-video/set-up-universal-remote-on-your-tv/ 

[Suddenspiral]

Hi Laura,

Thanks for the reply. My universal remote setup looks different to the link you provided. Please see attached image. I assume I'd need to do something with the Foxtel entry, but I'm not sure what. Any advice?

[SamsungLaura]

Hi @Suddenspiral, click 'Foxtel' and follow through the prompts. If you get stuck on anything, feel free to let me know. 

[Suddenspiral]

Hi again, Laura.

I clicked 'Foxtel' and went through the following steps:

HDMI 2 is the port Foxtel is currently connected to.

I click 'Yes' but nothing seems to happen.

Sorry, this seems to be proving a tricky one...