Projector-Foxtel compatibility issues

[MS92]

Hi guys,

I currently have the Samsung projector (SP-LSP7TFAXXY) that I have connected to my Foxtel IQ4 box. I pay foxtel for the UHD channels however when I land on a UHD channels I get a compatibility error message (pictured). I’ve tried using different HDMI ports on the projector as well as using different HDMI2.0 cables in those different ports however nothing seems to rectify the issue. The confusing part is sometimes when I turn on the projector it indicates that it’s running on a UHD resolution which means I can actually watch those UHD channels (very rarely does this happen), while majority of the time it indicates that the projector is running on FHD resolution (also pictured). 

I’ve seen online that people needed to turn on a setting relating to HDMI enhancement/HDMI UHD etc however the projector has no such setting. 

Does anyone have experience with this issue or be able to help? 

 

 

[SamsungLaura]

Hi @MS92, thanks for bringing this to our attention. I have raised your query internally to our technicians and will get back to you when I receive a response. 

[SamsungLaura]

Hi @MS92, I have just received a response from our technicians. After reviewing the photos attached, they suggest arranging a phone call so that our team may remote your projector and run some diagnostics. 

If you would like to arrange this, please send an email with the following details: 

To: members.au@samsung.com

Subject: SamsungLaura - Smart Projector Foxtel app

Details: 

Name
State
Phone Number
Projector model
Projector serial number
Proof of purchase. 
Preferred callback time and date (between 9am-5pm) and we will do our best to match to your schedule.