I recently purchased a Q930B soundbar which is hooked up to my older Panasonic Plasma TV to the HDMI ARC port.
An Apple TV is connected to the soundbar's HDMI input to ensure I can get Atmos direct from the ATV to the soundbar (only eARC can pass on Atmos I'm told).
When I turn on the Apple TV using the Apple TV remote, the soundbar and TV also turn on and the picture from the ATV is displayed for a few seconds (with "HDMI" showing on the soundbar's display).
The soundbar then switches automatically to "TV ARC" and the screen goes black. The only way I can then get the ATV picture to show is manually turning the input on the soundbar back to the "HDMI" input.
Is there any way to fix this so the soundbar doesn't switch inputs?
2. Yes, soundbar is connected from eARC/ARC HDMI port to TV's ARC HDMI port.
3. TV source is correct - there is nothing else connected to the TV and the TV displays the Apple TV picture for a second or so before the soundbar switches inputs.
This is definitely a behaviour of the soundbar, the soundbar display says "HDMI" when the Apple TV is switched on and shows an image on the scveen for 2 seconds, the SOUNDBAR then switches to "TV ARC" input.
There should be a setting in the app to choose a default input so it doesn't keep on switching like this.
Hi @TheTomAustralia, in that case, I suggest sending through your proof of purchase and details to the following email so that I can arrange for Level 2 support from our team.
I am sorry that you are also having this issue with your TV . I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this issue escalated for you.
Subject Title: SamsungClaudette – TV and audio device connectivity issue<----Please post this in the Email Subject as well as your community handle.
