Original topic:

Samsung HW-Q950A Soundbar locked in Shop6 Display mode fix

(Topic created on: 10-06-2022 12:12 PM)
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Members_32rXhN4
Beginner Level 2
Options
TV & Audio

Hi all

My Q950A soundbar was locked in shop 6 display mode. You can tell when you switch it on it will tell you.  The other signs are the buttons on the unit do not work only the remote control can be used to turn off. Also the volume jumps to 29 after 3 minutes or so. Pretty annoying.

I did a ring around and a legend at samsung customer care gave me this fix which worked for me. 

1. Have unit plugged in and power off with remote. 

2. While soundbar turned off hold the "-" button on the bar until the display reads "shop mode off"

3. Turn unit on again if it hasn't already rebooted. Then hold down the "+" and "-" buttons on the bar until the display reads "int".

4. SETUP unit from scrach with smart things app and you are back in business. 

This saved me 2 hours round trip to samsung repairer although was covered by warranty. My bar is 18 months old.

Hope this helps you too

11 Comments
TV & Audio
Thanks for the heads up, hopefully this helps others in the future!
TV & Audio
Thanks for sharing!
TV & Audio
Awesome post 👌
Thank you.
hehehun
Beginner Level 3
TV & Audio

Hi there! 

Thank you very much, this post saved me a lot of time and stress to start unnecessary warranty administration! At first i thought it's a hw issue (continously disconnected from TV after few minutes, buttons didnt work as earlier except volume buttons) than noticed this Shop6 Display message and found this life saver post... 😎

I guess my wife accidently activated this shop mode while cleaning the dust/cat hair from the soundbar...🙄

The bests from Hungary! 

 

chaos248
Beginner Level 3
TV & Audio

Thank you, you are amazing and this post is a huge time and hassle saver!

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tyguy12
Beginner Level 3
TV & Audio

thank you for the help, this worked perfectly for me. I was just about to bring it to the tech, and i had no warranty.

 

BUMP BUMP!

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Samsung_zsSc0z9
Beginner Level 2
TV & Audio

No matter how long I press the "-" key, nothing happened. 

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SamsungClaudette
Community Manager
Options
TV & Audio

Hey @Samsung_zsSc0z9 

Have you powered ofrf the device before following the steps? 

 

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Elchoriz
Beginner Level 2
TV & Audio

Same happened to me. Just use remote. 

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