Buds Pro International Version

[LimaFox]

Hi there, I have a Korean version of the Buds Pro and I can't use them in the Wearables app on an Australian phone (Galaxy S20). They will still connect to bluetooth for calls and audio, however I can't use any of the features in the app. I'm assuming the hardware is the same across all version but the firmware is different. Surely there is a way to get this to work?

Samsung support suggested I contact Samsung Korea. The trouble is I don't speak Korean and they don't speak much English...

[SamsungLaura]

Hi @LimaFox, do you have a screenshot of what the Galaxy Wearable app looks like so I can see if the functions greyed out, not there, etc.? 

[LimaFox]

The functions are greyed out. I get the same result when trying to connect to other galaxy phones/tablets too.

[SamsungLaura]

Hi @LimaFox, thanks for the clarification. Is it saying your 'Buds aren't connected' even while both earbuds are in use and out of the case? 

Are you able to provide the serial number of your device? 

[LimaFox]

That's correct, I'm getting that message in the app with both earbuds in use, out of the case and connected via Bluetooth to my phone. The serial number of the buds is RF2R10AFA7V

[SamsungLaura]

Thanks @LimaFox. In this case, would you be able to send us an error report via the Samsung Members app.

To send an error report, follow these steps:

1. Go to Galaxy Wearables app > click on the device desired on the side menu
2. In the side menu, tap Contact us > Error reports (in the Get help section)
3. Fill in details and the frequency of the issue that you have with the wearable.
4. Click send.

[LimaFox]

No problems, I've sent the error report. Thanks for looking into my issue, it's much appreciated.

[Jojejito]

What is the light indicator on the case displaying? 

Are the Buds and Case fully Charged?

Is the case open? If not open the case for them to pair. (Make sure Bluetooth is activated)

If still no luck and they are fully charged i would recommend removing the buds out of the case 5 seconds then place them back in the case and hold down for 7-10 seconds with case open. 

Good Luck

[LimaFox]

Thanks for your suggestions, I made sure the case was fully charged and tried all of these. Unfortunately, I still get the same message in the app.

[Geeayezee]

I've had the same issue. Funny how once you've tried their only sub par suggestions they stop helping and just ignore you.