Original topic:

Galaxy Watch 4 - Default Band Size

(Topic created on: 03-16-2022 05:35 PM)
323 Views
Schikitar
Beginner Level 2
Options
Wearables

I purchased a Galaxy Watch 4 for my wife expecting the band shape and size to be similar to her Active Watch 2, however it is enormous on her wrist.  I then remembered when checking out that I wasn't prompted to indicate what band size to purchase and that there most be some gender-assumption that M/L is what needs to be put in the box.  Now I'm looking at having to pay another ~$50 just because my wife has small wrists, doesn't seem right that she should be financially penalised because she has smaller wrists..

0 Likes
2 Comments
SamsungLaura
Moderator
Moderator
Options
Wearables

Hi @Schikitar, thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

0 Likes
Schikitar
Beginner Level 2
Wearables

That's nice and all but how about instead I send back this M/L band (unused) and Samsung exchange it for a S/M instead?  Are you going to be able to help me with that or will I need to go through the other channels where I don't get responses/replies?  I've still got a Q950A soundbar that I ordered in Dec that still hasn't been delivered for crying out loud.  Terrible company to deal with when it comes to aftersales, too big, too ineffective, very disappointing.

0 Likes