I purchased a Galaxy Watch 4 for my wife expecting the band shape and size to be similar to her Active Watch 2, however it is enormous on her wrist. I then remembered when checking out that I wasn't prompted to indicate what band size to purchase and that there most be some gender-assumption that M/L is what needs to be put in the box. Now I'm looking at having to pay another ~$50 just because my wife has small wrists, doesn't seem right that she should be financially penalised because she has smaller wrists..
Hi @Schikitar, thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
That's nice and all but how about instead I send back this M/L band (unused) and Samsung exchange it for a S/M instead? Are you going to be able to help me with that or will I need to go through the other channels where I don't get responses/replies? I've still got a Q950A soundbar that I ordered in Dec that still hasn't been delivered for crying out loud. Terrible company to deal with when it comes to aftersales, too big, too ineffective, very disappointing.
