When I go to use an eSim network for my watch, it says my phone isn't connected to a network - but it is! I cannot get it to recognise that to enable the eSim for my watch. Has anyone got a fix for this? Thanks
Hi @BeeLib, that's strange. There are a few factors that can cause this such as the network provider, device connectivity, location of your device, etc.
First step I would suggest is to contact your provider to check if the eSIM has been set up correctly.
Secondly, if it is not resolved by the above, would be to send an error report via the Galaxy Wearable app on your phone. These error reports go to our team for research and analysis and can help in identifying any deviations in your device performance. Once assessed, our team will reply to your error report which you can view from the in-app notifications.
To send an error report for a wearable, follow these steps:
Go to Galaxy Wearables app > click on the device desired on the side menu
In the side menu, tap Contact us > Error reports (in the Get help section)
Fill in details and the frequency of the issue that you have with the wearable.
