Hi @sharns, thanks for reaching out.
When wearing in-ear type earphones including the Buds Pro for an extended amount of time, the humidity increases inside you ears and may cause skin irritation or contact dermatitis such as inflammation for some users.
To prevent this, please dry your ears, clean the earbuds and ear tips regularly to prevent future issues.
If you feel ear pain or skin irritation occurs while using the earbuds, please stop using the device and visit your doctor.
Besides that I tested using only 1 earphone in 1 ear and that is the only ear that gets effected. How is this normal???
Agreed that a product recall is in order. Although the reaction is not universal, it is pervasive enough to be a health risk for any consumer, with potential serious damage to ears and hearing if not recognized and promptly treated.
I have the same symptoms after just a short period of use - less than one hour. Shortly thereafter the area of my ear which contacts the earbud becomes red and swollen, and begins leaking fluid profusely, to the point it runs down the side of my neck. Eventually the **bleep** crusts and hardens, and a few days later the scaly scabbing begins flaking off. My ears generally heal completely within a week, but on occasion have induced an infection which can last much longer.
Do Samsung really want to lose long term customers for problem on the Buds? Poor customer services will end up losing many who could go on to buy their next Galaxy Fold 4.
Same experience for me - I went to see a doctor and was given antibiotics. all got better until I used my buds pro again. I've seen some similar posts for Samsung US customers - Samsung Buds Pro causing ear infection - Samsung Members. Reaction is very much the same - itchy ear, water leaking, etc. I reached out to online support and was told return/refund not possible.