sharns
Beginner Level 3
Options
Wearables
I've had my galaxy buds pro for almost 12 months, and love them. For the past approx 10 months I've been having ear issues- to the point that I have had to see the Dr and get antibiotics. I originally put the issues down to seasonal allergies, although is not a hayfever symptom I have ever had before. I've recently realised my earbuds are actually the issue, I stopped using them and my ears got better, I use them again and the issue returns. I have never had ear infections or ear issues before. A quick online search revealed this is actually a known issue. Just wondering if anyone else has experienced this. Symptoms are that I get runny fluid, itchy and wet inside ears followed by dry flakiness and quite bad itchiness for usually a few days to a week. I enquired with samsung yesterday if this issue may be covered by warranty,  but haven't had an answer yet.
22 Comments
SamsungLaura
Moderator
Moderator
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Wearables

Hi @sharns, thanks for reaching out. 

When wearing in-ear type earphones including the Buds Pro for an extended amount of time, the humidity increases inside you ears and may cause skin irritation or contact dermatitis such as inflammation for some users. 

To prevent this, please dry your ears, clean the earbuds and ear tips regularly to prevent future issues. 

If you feel ear pain or skin irritation occurs while using the earbuds, please stop using the device and visit your doctor.

 

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sharns
Beginner Level 3
Wearables
Thank you Laura. The issues can occur after only half an hour (so not extended amount of time) of wearing the buds, and the effects last for usually a few days to a week, and produce quite a lot of discomfort. I have worn other earbuds in the past and can still wear others now, and have never had any issues with others.
AbdurRahim
Beginner Level 3
Wearables
I am also having the exact issue and just sent my earbuds to the Samsung store in Sydney. It looks like Samsung is ignoring that there is even an issue here. So Respected Moderator Please don't give these sort of excuses of prolonged issues. This is not the 1st time we are using in ear headphones. My $20 knockoff headphones are not giving me these issues. Why does this $200+ headphone is giving the issue??
Besides that I tested using only 1 earphone in 1 ear and that is the only ear that gets effected. How is this normal???
AbdurRahim
Beginner Level 3
Wearables
I am also using a Sony 100XM4 and not having any issues.
SAMSUNG PLEASE OWN YOUR DEFICIENCIES..
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villavancola
Beginner Level 2
Wearables

The device needs to be recalled…. 

DBCampbell2
Beginner Level 4
Wearables

Agreed that a product recall is in order.   Although the reaction is not universal, it is pervasive enough to be a health risk for any consumer, with potential serious damage to ears and hearing if not recognized and promptly treated.    

I have the same symptoms after just a short period of use - less than one hour.   Shortly thereafter the area of my ear which contacts the earbud becomes red and swollen, and begins leaking fluid profusely, to the point it runs down the side of my neck.   Eventually the **bleep** crusts and hardens, and a few days later the scaly scabbing begins flaking off.   My ears generally heal completely within a week, but on occasion have induced an infection which can last much longer.

AKIAUS
Active Level 1
Wearables
Agree 100%. The product needs recall. It's actually a health hazard and ignoring consumers concerns won't make the problem go away.

Do Samsung really want to lose long term customers for problem on the Buds? Poor customer services will end up losing many who could go on to buy their next Galaxy Fold 4.
Note48
Beginner Level 4
Wearables
I'm having this issue also, my buds pro 2 are almost brand new because I'm afraid to use them but my Samsung buds sound rubbish compared to these
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Members_WChCWXl
Beginner Level 2
Wearables

Same experience for me - I went to see a doctor and was given antibiotics. all got better until I used my buds pro again. I've seen some similar posts for Samsung US customers - Samsung Buds Pro causing ear infection - Samsung Members. Reaction is very much the same - itchy ear, water leaking, etc. I reached out to online support and was told return/refund not possible.

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