I've only had my new watch for about 6 weeks, 3 of those weeks have been with technicians for "repair". I've just got it back unrepaired as they could not find a fault. Ridiculous! First day I have it back, the watch drained from 71% to 44% after a 30min walk in LTE mode. And don't think about answering or making a call on the device, just overheats & shuts down. Very disappointed in the watch but more disappointed in the service and attitude of Samsung. It's my first watch with them but I have been a Samsung phone devotee for many years. I've followed all the advice that I can find & short of turning it on to battery saver mode which pretty much makes it just a watch, I can't get more than 12 hours out of the battery. Any suggestions?
Hi @Lyndall, that's odd. I am sorry to hear that the issue has not been resolved. I suggest sending through an error report for our team to look into.
To send an error report for a wearable, follow these steps:
- Go to Galaxy Wearables app > click on the device desired on the side menu
- In the side menu, tap Contact us > Error reports (in the Get help section)
- Fill in details and the frequency of the issue that you have with the wearable.
- Click send.
Thanks for the reply Laura. I've pretty much turned off all the features in attempt to get a full 15 hr day out of it. Not ideal, pretty much just a watch now
I have the same issues since the most recent software update!
I feel ya mine and my partners watch 4 lte won't connect to our mobile phone plans so may as well be just Bluetooth.