Sorry to hear that you're having this issue, I've got a couple of troubleshooting suggestions for you, let me know if you've tried these and if the issue still persists afterwards.
- Rebooting your phone into recovery mode and clearing the cache
- Ensure that both devices are fully charged
- Forget the connection between the two devices and pair them again
- Uninstall and reinstall wearable app
- Ensure that all available updates have been downloaded on both devices
- Reset the network settings (this will remove any saved Bluetooth and Internet settings so please be aware of that before trying this option)
- Try to pair the watch to another device and see if the problem is with your device or if it's the watch itself
If the issue still persists after troubleshooting, you may need to bring it into a Service Repair Centre for further assistance.
Sorry to hear that you're having this issue, I've got a couple of troubleshooting suggestions for you, let me know if you've tried these and if the issue still persists afterwards.
- Rebooting your phone into recovery mode and clearing the cache
- Ensure that both devices are fully charged
- Forget the connection between the two devices and pair them again
- Uninstall and reinstall wearable app
- Ensure that all available updates have been downloaded on both devices
- Reset the network settings (this will remove any saved Bluetooth and Internet settings so please be aware of that before trying this option)
- Try to pair the watch to another device and see if the problem is with your device or if it's the watch itself
If the issue still persists after troubleshooting, you may need to bring it into a Service Repair Centre for further assistance.
