Asurion Scam Company

[Justin27]

Just wanted to give an update on a previous post I made a couple months ago (look at profile if interested) to warn others. Its now been 4 months since i posted my phone in. I've sent over 5 emails to asurion who say that they have received the phone in the warehouse and are waiting for it to be inspected. This was 3 months ago. On the samsung front, I've sent 2 emails to SamsungClaudette who responds that someone will reach out but noone does and nothing is done. There is no option to cancel my trade-in. 

Asurion is a SCAM company. I have always been a Samsung fan(first phone was S3), in fact I was one of the first 500 to preorder the fold 5 with the trade-in deal (regrets) and got the galaxy watch 5 bonus. However, Samsung doing business with Asurion makes them just as bad. I will NOT be returning to Samsung products. At this point I've considered it a lost cause and have already filed a ACC report. 

Bottom line - TLDR: If you trade-in with Samsung via Asurion its a gamble. Maybe you will get the trade-in value or you lose your phone in an endless "inspection".

I will be reposting this on other forums. If there are enough similar cases, a class action can be considered. 

Feel free to contact me if you are in the same position

[DarkFus10n]

I'm in a similar situation myself...having literally praising Samsung Australia for the excellent experience. I have recently upgraded my Flip5 to the S23 Ultra and got a security charge of $1055. Asurion have both confirmed reception and successful grading of my device, and that they've released the security deposit. However, it has been 2 weeks, and I have not received that money

However in all honesty, this is a customer service issue, not a product issue. I aim to be a samsung customer for the foreseeable future, just *** that customer service can be a horrible miss sometimes

[Justin27]

It hasn't been months so there may still be hope for you. Agreed that it's not a product issue but buying Samsung products means supporting this poor customer service.

[DarkFus10n]

Update: there was an apparent issue with the refund and so they asked me to put in alternate bank details. I have since RECEIVED my refund. Not so mad anymore

[CCH000]

If you can make the trade-up app work at all.
At times it won't take most of my cards. Their customer services are useless and I doubt if it's flagged by banks for too many disputes.

[Venum421]

I don't know why Samsung, does not see or monitor these posts , I have officially complained to Samsung of this Scam company they use and got me to use.

no action from either party (Cannot contact Asurion anyway)

[Venum421]

So many users getting scammed by this Scam company used and recommended by Samsung. I'm asking for my old phone back and returning my new one, Going with another vendor other than Samsung , just cause of this scam 

[Members_5AhwHqN]

This Asurion business with Samsung Tradein seems like a big time SCAM. I have sent my old phone only to be told that Asurion hasn't received it that is after providing actual AustPost receipt and a screenshot of delivery confirmation by AustPost.

[calvinsingh]

https://r1.community.samsung.com/t5/discussion/samsung-asurion-class-action-lawsuit-who-s-in/td-p/25...