I chose to pre order my new Samsung s22 series directly from Samsung as I believed Samsung to be the trusted provider of my pre order given it is the direct company, right...
For almost a week I have attempted to get through to them in any way shape or form. Online chat, Facebook Messenger, Emails, calling different numbers. You simply cannot speak to anyone.
We wouldn't need to reach out, your lines would not be congested if we were simply updated clearly via text or email. Instead we are left in the dark wondering and worrying. THIS IS HOW YOU WILL LOSE LOYAL CUSTOMERS.
I can't even locate the status of my order because apparently my order number is "invalid"
Lol.... I am ANNOYED. you're meant to be a highly rated company who is "always here for you" "24/7" GREYED OUT chat. Ridiculous. Maybe I should have gone with Apple.
Hi @kookee, I am sorry to hear that you were unable to receive a response from our other customer service channels. This feedback will be passed on internally to the relevant departments.
In regard to your order number being invalid, please send through an email with the following details so that I may look into this with our e-Commerce team.
Just generic messages "we have received your message" "busy" etc but one to tell me the order number is now valid via search on the website. Try that again. Seems to be the only way to see what is happening with our orders. Good luck
You are not alone, This "Heap of **bleep**" ,is new, updated twice, and Dolby Sound Bloody Missing! Have asked, Queried, Samsung's a Waste of Time! Thinking of obtaining an IPhone, and I hate Apple!
