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09-13-2023 08:54 PM in
DiscussionHi Team
I ordered a S23 Ultra today. The order is struck in the "Waiting for Approval" status. Not sure what's going on at your end. Could you please help me with the order status to be moved to processing.
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09-13-2023 09:10 PM in
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09-13-2023 09:21 PM in
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09-13-2023 09:32 PM in
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09-14-2023 08:02 AM in
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09-14-2023 10:14 AM in
DiscussionHey @charmed64
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
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09-14-2023 10:19 AM in
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