S22 ultra no network

[kassie14]

Anyone else experienced issues either there s22 ultra networks ? Never had an issue was with woolies mobile on 4g then one morning it wouldn't work no calls or internet.. decided to change to telstra got new sim and same thing sent for repairs twice only to be told THERE IS NO ISSUE with the device and its in perfect working order got it back today for the second time and still no reception can't update or download apps or make video calls etc unless on wifi 

[SamsungClaudette]

Hello @tji

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[kassie14]

Been doing that, it's very hard when I have to remove my sim from a working phone into this phone then try get it to work then log the issue via wifi then replace my sim back into a working phone I'm on call in aged care been without a phone is extremely hard and time consuming

[SamsungClaudette]

Hey @kassie14

I am sorry to hear that you are still having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

[Scotttrial]

I'm having this issue too. Phone works for about 5 minutes after turning it off and on again, then will only work on wifi.
Phone got sent away and returned saying no fault!
Obviously they arent testing the phone properly.
Trying to run a business here! Having to use my old slow s20

[SamsungClaudette]

Hey @Scotttrial

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

[kassie14]

FYI problem still isn't fixed and has been sent back for repairs to see if it's a hardware issue hopefully 3rd time lucky of been sent away and over 3 months of this issues it will finally be resolved and hopefully some compensation,.the phone has lost value in the last few months due to the s23 range so won't even get much of I wanted to sell it as I ended up having to buy a new phone because of the time this is taking ABSOLUTELY RIDICULOUS

[tegann]

I am having the same problems. Had it assessed 3 times. Just keep being told to take it in and get it reassessed

[kassie14]

Yep or I keep getting told to do the silent log been told nearly 2 weeks ago it has been escalated and a case manager will contact me shortly still waiting .. good luck

[anthony64]

I too have an S22 Ultra on the Telstra network and I can assure you it's ultra frustrating. I have never experience such poor reception with a phone. All my previous Samsung phones Note 2, S7, S10 5g were all a delight to use.

I too have tried all of the above methods to try and get some reception to no avail, I have regretted buying this phone so much.

[kassie14]

Keep at samsung and reorr your logs on samsung members it took 5 months to finally sort my issue repair centre could not find anything wrong until I uploaded a 'silent log' they said it is the antena and sent me a replacement phone same make model colour lol let me know your outcome