S22 ultra no network

[kassie14]

Anyone else experienced issues either there s22 ultra networks ? Never had an issue was with woolies mobile on 4g then one morning it wouldn't work no calls or internet.. decided to change to telstra got new sim and same thing sent for repairs twice only to be told THERE IS NO ISSUE with the device and its in perfect working order got it back today for the second time and still no reception can't update or download apps or make video calls etc unless on wifi 

[SamsungClaudette]

Hello @anthony64

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[Katd83]

I'm having this issue too. I've reset my phone, inserted my SIM into another phone no issue, replaced SIM for a new one, turned it off and on again and sent it back to Samsung to be told no issues. My phone is basically a very expensive brick if I leave the house and can't connect to WiFi. Seems like it's an issue a lot of people are having and are being blown off by Samsung.

[SamsungClaudette]

Hey @Katd83

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[Marso22]

Two updates ago, my s20 started having connectivity issues, both WiFi and 5g.
What's going on?

[SamsungClaudette]

Hey @Marso22

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[pf52]

Was there ever an answer to this? We have x3 Samsung devices including s22 Ultra and same problem. To be honest at the price I paid I am changing all the phones to a cheaper Android brand.

[BreeBee]

Thank you so so so much for posting this! My phone has been doing this for 4 months now and I feel like I'm going insane trying to prove that there is something wrong! I have read all your replies so ill hang in there and try to get to the bottom of it. It is seeming like mine is an antenna issue too though. It really puts me off ever getting a samsung again. Maybe I should move to Apple 🤣

[Ironislander]

I'm having the exact same problems on Telstra. Upload almost zero making internet use almost impossible. Telstra says my phone is fine and service is fine but I can barely load google search bar. Highly variable performance, often terrible